Shipping + Returns
Orders generally ship within 2 business days. We pay utmost attention to carefully packaging all orders. All jewelry and smaller artworks are shipped packaged ready for gift-giving. If you would like a complimentary custom gift notecard included, please make a note at the time of your order.
Orders can be gift shipped direct to your recipient. Please make a note of the preferred shipping address at the time of order.
More than anything, we want you to be 100% thrilled with your purchase. We will accept returns on available and non-custom orders within 14 days on items as long as they are in the same condition they were sent to you in. Buyer is responsible for return shipping and insurance.
A Note on Custom Orders -
Due to the personal nature of CUSTOM ORDERS, they are 100% non-refundable/returnable/exchangeable so we will be sure to explicitly discuss your exact expectations to ensure your happiness. This includes ring size. If you order the wrong size custom ring: Rings can be "stretched" a half size, but cannot be made smaller without additional cost for silver and labor, and can only be done if going down ONE size only, on certain designs ONLY.
Custom orders, which includes any piece that has been made especially for you, engraved with your initials, dates, personal monogram, quote, or alteration to a design are an immediate FINAL SALE. No exchanges or refunds, as they are unable to be sold to anyone else due to their personal nature. Once you purchase they will be started so these items are a FINAL SALE and cannot be canceled for a refund or exchange after payment is received. We request buyers honor their personalized purchases, and make final design decisions PRIOR to ordering.
RING SIZE is your full responsibility and we strongly recommend your finger professionally measured by a jeweler prior to purchase to avoid returns. We accept ring orders in US sizes only, not international sizes. Elm Studios cannot be responsible for ring size conversions. Rings that are not personalized can easily be exchanged if return shipping cost is paid.